FAQs Commonly asked questions regarding the merger of First National Bank to Investar.

Exist­ing sched­uled pay­ments, pay­ees, and his­to­ry will trans­fer to the new platform. 

Images will be avail­able through the new platform. 

Both options are avail­able through online bank­ing. The pre­vi­ous state­ment deliv­ery method remains the same.

Re-estab­lish trans­fers: Trans­fers & Pay­ments > Account Man­age­ment> Man­age Exter­nal Accounts

For­mer First Nation­al Bank cus­tomers are already using the new plat­form; their app and cre­den­tials will not change.

They will receive sep­a­rate com­mu­ni­ca­tions through online bank­ing alerts noti­fy­ing them of sys­tem down­time dur­ing the inte­gra­tion weekend.

Mes­sag­ing: ​“Due to rou­tine sys­tem main­te­nance on June 27 – 28, online bank­ing and the mobile app will be offline. All func­tion­al­i­ty restored on June 29. No action needed.”

Remove exist­ing Inves­tar Bank, N.A. or Inves­tar Busi­ness app

Down­load the Inves­tar Bank Mobile Bank­ing app 

Begin­ning Mon­day, June 29th: 

  • Access online bank­ing at Inves​tar​Bank​.com. A sin­gle login box will be avail­able for all users. The drop-down option will be removed. 
  • Down­load the Inves­tar Bank Mobile Bank­ing app. 
  • Online bank­ing alerts will need to be re-estab­lished through the profile. 
  • Cus­tomers will need to remove any old Inves­tar Bank, NA & Inves­tar Busi­ness apps.

Re-estab­lish alerts: Set­tings > Alerts & Noti­fi­ca­tions > Alert Settings

OLB Cus­tomers: Use exist­ing user ID and pass­word upon ini­tial login unless pro­vid­ed with a new login ID in a sep­a­rate communication

BEB Cus­tomers: Use the com­pa­ny ID fol­lowed by the exist­ing user ID upon ini­tial login (ex: Com­pa­ny ID 12345 User ID:JohnSmith New login ID: 12345JohnSmith)

All cus­tomers will be prompt­ed to change their pass­words upon ini­tial login. Their cur­rent pass­word may be reused if it meets cur­rent Inves­tar pol­i­cy requirements

The user ID and pass­word can be changed in the online bank­ing sys­tem. To change, go to Set­tings >Security>Update ID or Update Password

Cus­tomers with exist­ing mul­ti­ple logins will have to log out and log back into the plat­form to switch between their profiles

If need­ed, recon­nect to Plaid® (such as CashApp, Ven­mo, oth­er exter­nal pay­ment channels)

Plaid® ver­i­fi­ca­tion ser­vices can be man­u­al­ly reconnected

Out­stand­ing issued items will trans­fer to the new platform

Please trou­bleshoot cus­tomer ques­tions using emailed mate­ri­als. If fur­ther ques­tions arise, call 855−306−8574.

Recon­nect to Quick­Books® /​Quicken® online

Direct Con­nect and Web Con­nect are supported

Intu­it con­nec­tiv­i­ty is expect­ed to resume on July 7, 2026

Dur­ing the out­age, cus­tomers are encour­aged to down­load a QFX/QBO file

Con­ver­sion begins on Thurs­day, June 25th. 

Con­ver­sion is com­plet­ed on Mon­day, June 29th. 

*See Cus­tomer Mail­er for details on time­line and services