Former Cheaha Bank Customers

Continue to use your Cheaha Bank mobile app to conduct your banking from anywhere. On Monday, June 21, 2021 you will need to download the Investar Bank mobile app. More information will be shared soon.

In June 2021, we will be combining Investar’s and Cheaha Bank’s operating systems. Due to this conversion, you may experience limited usability of online banking services, including Bill Pay.

Important Dates:

• Friday, June 18, 2021 at 5 p.m. CST Online, Mobile Banking and Bill Pay services will be unavailable
• Services are expected to be available by Monday, June 21, 2021 at 8 a.m. CST

Unless otherwise notified, your online banking user ID and password will remain the same. Upon your initial login to Investar’s Online Banking system, you will be prompted to confirm your identity by providing a one-time security code that will be sent to you through text or phone call. You will also be prompted to change your password.

The following features will not convert and will require new setup on your Investar Online Banking after Friday, June 18, 2021:

• Online banking alerts
• Quicken services

Additional information will be mailed to you in the coming weeks.

If you are currently using QuickBooks or Quicken, please take a moment and click below to review the instructions to ensure your new connection is made. You will want to complete one last download on Thursday, June 17, 2021 to ensure all history is made available. 

QuickBooks for Windows

QuickBooks for Mac

QuickBooks for Online

Quicken for Windows

Quicken for Mac

24 Hour Telephone Banking, please call 256.831.1613 to:

• Check balances on all of your accounts and loans
• See what checks have cleared your account
• Transfer funds between your accounts or make loan payments
• Have a copy of your statement faxed to you
• All of this at your convenience and with no charge

To report a lost or stolen Cheaha Bank ATM and/or Debit Card, please call 1.800.500.1044.

In June 2021, we are converting your current Cheaha Bank MasterCard® debit card to a new Investar Visa® debit card. You will receive your Investar debit card around the beginning of June.

Important Dates:

• Before Friday, June 18, 2021, you will receive your new Investar debit card
• Friday, June 18 – Sunday, June 20, 2021
  • Due to this conversion, you may experience limited usability of your current Cheaha Bank debit card
• Monday, June 21, 2021
  • Begin using your Investar debit card (your Cheaha Bank debit card will no longer work)
  • You may change your personal identification number (PIN) at any time (instructions will be mailed along with your new Investar debit card)
  • Please properly destroy your old Cheaha Bank debit card

You will receive your final statement from Cheaha Bank toward the end of June, and all future statements will be from Investar.

Important Dates & Information:

• Additional monthly cycle service charges and balance requirements will NOT be assessed on your conversion statement, which will reflect activity through Friday, June 18, 2021
• The frequency of your new statement cycle will remain the same
• Interest earned will be paid Friday, June 18, 2021, which will include interest accrued through Sunday, June 20, 2021, for interest-bearing checking and savings accounts, including NOW and Money Market accounts

We offer and encourage customers to sign up for eStatements to receive them in a more timely and secure manner with Investar.

You will continue to use your existing Cheaha Bank checks, and when it is time to reorder you will be able to reorder checks through Investar’s Online Banking via our vendor, Harland Clarke. 

We are pleased to offer more locations across the Gulf South, click here for a listing Investar branch locations and hours.